Call me: (020) 3143-3163 - Mail tracy@backpainwestlondon.co.uk

Clinic Charter

This Charter is an outline of the moral guidelines of my practice

I will provide treatment and care that reflects your needs. This includes explaining your diagnosis and the proposed treatment, as well as how  to manage your condition and help prevent recurrence.

I will treat you with dignity and courtesy, respecting your beliefs and values without discrimination.

I will explain the treatment options open to you, agree a course of action with you and obtain your consent before starting treatment. You  may also withdraw your consent to treatment at any time.

I will ensure that my advice, care or treatment is safe and appropriate to your needs. If necessary, this will include involving or referring you to other healthcare professionals such as your GP, a consultant or others.

I will explain to you the cost of each consultation and treatment, including how many future treatments you might need.

I will ensure a safe and comfortable environment for your treatment. This will include ensuring that all premises and equipment used are  clean, suitable and properly used.

I will be open and honest with you should anything go wrong while I am caring for you.

I will ensure your personal details and health records will be kept strictly confidential. This information will not be disclosed without your  written consent unless required to do so by law.

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I will only employ suitably qualified and appropriate staff to ensure that you receive a high quality experience, advice and care.